We’ve all been through a tough time, but we’re in it together. In situations like this the health of our staff, guests and our community is vital. Here’s how we’re responding to the pandemic from our little patch in the mountains.
Our adjusted “office” hours at this time are Wednesday – Sunday, 9-4pm.
These are the protective measures that you can expect to see, and will be requested to abide by during your experience with Sea To Sky Air.
These measures are implemented under direction from Transport Canada Interim Orders, and by the Sea To Sky Air COVID-19 Safety Plan.
Letter from Carlo: President & CEO, Sea To Sky Air
What a few months it has been. With the collective efforts that have been made by all in British Columbia and Canada the rate of growth in COVID-19 cases has steadily declined. B.C’s progress in the fight against COVID-19 is the direct result of the sacrifices and decisions that we have all made. Thank you.
We are excited to announce that in the coming weeks we will be resuming our sightseeing flight operations. The safety of our staff and guests has always, and will always be our number one priority. As a result we have made the following changes to our experiences:
The updates to our protocols have been set in place under guidance by Transport Canada standards, Canada Labour standards, WorkSafe BC standards as well as guidance from the Public Health Office of British Columbia and the Centre for Disease Control and Prevention.
With these measures in place we are looking forward to once again being able to make the transformative power of raw wilderness and the Squamish backcountry accessible to all. We can’t wait to see you!
It has been a challenging week for citizens here in Squamish and around the world. Sea To Sky Air remains closed to the public. At this point, there are too many uncertainties to safely resume normal operations in the midst of this unfolding pandemic. We will continue to look for guidance from the BC Centre for Disease Control and our health ministry to understand how and when we can proceed safely. We will not be resuming operations without the province’s cooperation and approval, or until social-distancing measures are relaxed or a broad return-to-work framework is in place.
How long might this take? At this time, I can’t say. And, I won’t make any predictions. Internally, we are making preparations to ensure that we can weather this crisis. One of which is a move to reduced office hours, which may result in slower than normal response times to telephone and email enquiries.
We know everyone is facing challenges right now, and we want to wish you all the best as we all work through this crisis. A lot is being asked of everybody right now. We appreciate the efforts and sacrifices that everyone is making. Thanks everyone. We’ll get through this. Stay safe, stay strong.
I’m writing to let you know that we have made the decision to suspend flight operations through March 27.
We feel that this is a necessary step in fighting the spread of COVID-19 (Coronavirus), helping each of us contribute to the urgent and collective effort to ‘flatten the curve’ through social distancing.
The health of our staff, our guests and are community are always our priority, both in and out of the aircraft. In that context, this was an easy decision to make. We will do our absolute best to keep all of our amazing staff on the payroll through this time. As a small business, this will present us with hardship, but we will recover. Our phones will still be answered during office hours and our team will be working remotely to answer your questions and manage your flight reservations.
We have removed all barriers to re-booking your flights. No fees. No costs. No hassles. We will also be honouring all reservations and gift card purchases for our popular spring Locals Deal. In addition, all of our flight experiences will continue to be available for purchase as gift cards which will remain fully transferable and will never expire.
To be sure, there are challenging times ahead for all of us in the near term. However, as we all know: this too, soon shall pass. And when it does, we’ll be here to help you rediscover the beauty of this magical place we all call home. Thanks for your support.
Please take care of yourselves, your families, and your communities.
I am writing to you today to provide information regarding the coronavirus (COVID-19) outbreak and what we at Sea To Sky Air are doing in response.
The safety of our guests and our crew remains our highest priority.
From the onset of the coronavirus, we have vigilantly monitored the guidance provided by the Public Health Agency of Canada (PHAC), Transport Canada and other agencies to ensure we are aware of, and aligned with, guidance regarding community, workplace, and air-travel safety.
We have introduced additional measures to increase the sanitization of our aircraft and our office spaces. Specifically:
In addition, we have further streamlined our always flexible reservation policy by removing the administration fee charged to guests for flight changes due to sickness. If you have an upcoming booking and are not feeling well, we encourage you to call us to reschedule your reservation.
As always, to keep yourself and the people around you healthy, remember to:
And, we’ll add that it’s sensible to avoid shaking hands entirely to reduce the risk of spreading infection. Though that might feel awkward at times, it’s an increasingly common practice in hospitals, clinics, and many workplaces.
It is important that we all remain diligent about hygiene and community health so we can do our part to help slow the transmission of this virus. Preventing the spread of infections such as colds, flu and stomach bugs is always front of mind for us. This year we have cause to be especially diligent. I have included some credible sources of information below for those that want to seek more information.
If you have any questions or concerns, please don’t hesitate to reach out.
If you or someone you know is experiencing possible COVID-19 symptoms, call the provincial health information hotline at 8-1-1, or contact the B.C Centre for Disease Control at 1-833-784-4397.
You can also conduct an initial self-diagnosis at the provincial government’s HealthLinkBC page: https://www.healthlinkbc.ca/health-topics/hwsxchk
B.C. Centre for Disease Control virus update: http://www.bccdc.ca/health-info/diseases-conditions/coronavirus-(novel)
Government of Canada virus update: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
World Health Organization virus update: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports/